—At the moment we offer shipping to the U.S. and Canada only.
—We may be able to ship special orders internationally, but only if the order totals $500 or more. Contact us to arrange: firstname.lastname@example.org
—In an effort to be especially mindful of state laws, we restrict the shipping of our tobacco pipes to certain U.S. states only, though the rest of our items ship to anywhere in the U.S. and Canada. (We encourage you to contact your lawmakers if you feel your state's laws should change!)
CUSTOMS AND VAT
—For all orders shipped outside the U.S., be aware that our prices do not account for VATs or other customs duties that may be added by your country upon receipt, so please educate yourself about potential costs and delivery delays before placing your order. Unfortunately Tetra cannot be held responsible for any additional costs or delivery delays your package may incur.
—Purchased items may be returned in perfect condition* up to 10 days after their initial receipt for a full refund, less initial shipping costs. Buyer must pay return shipping fees. Please contact us to initiate the return process: email@example.com
*Unfortunately we cannot accept returns on broken ceramic and glass items, as they are by nature fragile and prone to breakage. Please treat these items with care.
*We also cannot accept returns on Herbal Smoke Blends, for sanitary reasons. They are final sale.
Please contact us with any questions you may have and we will respond within 2 business days.