FAQ

SHIPPING

—At the moment we offer shipping to the U.S. and Canada only. 

—We may be able to ship special orders internationally, but only if the order totals $500 or more. Contact us to arrange: info@shop-tetra.com

—In an effort to be especially mindful of state laws, we restrict the shipping of our tobacco pipes to certain U.S. states only, though the rest of our items ship to anywhere in the U.S. and Canada. (We encourage you to contact your lawmakers if you feel your state's laws should change!)

CUSTOMS AND VAT

—For all orders shipped outside the U.S., be aware that our prices do not account for VATs or other customs duties that may be added by your country upon receipt, so please educate yourself about potential costs and delivery delays before placing your order. Unfortunately Tetra cannot be held responsible for any additional costs or delivery delays your package may incur.

RETURN POLICY

—Purchased items may be returned in perfect condition* up to 10 days after their initial receipt for a full refund, less initial shipping costs. Buyer must pay return shipping fees. Please contact us to initiate the return process: info@shop-tetra.com

*Unfortunately we cannot accept returns on broken ceramic and glass items, as they are by nature fragile and prone to breakage. Please treat these items with care. 

*We also cannot accept returns on Herbal Smoke Blends, for sanitary reasons. They are final sale.

OTHER QUESTIONS

Please contact us with any questions you may have and we will respond within 2 business days.
—Email: info@shop-tetra.com
—Phone: 347-748-1231

PRIVACY

Tetra is the sole owner of the information collected on this site. When you use our website, we collect personal information such as your name, e-mail, billing and shipping address, telephone number, and payment details. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. It is solely used to correctly and fully process your order. All transactions are secure and encrypted, and we never store your credit card information. For our full privacy policy click here.